Marsh operations - Insurance broking CLAIMS SERVICE

Marsh is seeking candidates for the following position based in the Mumbai office.

Specialist Claims Service

What can you expect:

- Excellent exposure to complex & diverse claims handling.
- Opportunity to enhance Claims knowledge and understanding & build on client management skills.
- As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.
- Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support

What is in it for you?

- Solid platform to demonstrate your skills and become a cutting edge expert.
- Enhance your skills via various development programs offered in-house
- All benefits as per the location HR policy will be applicable

As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:
- A competitive salary
- Employee friendly policies
- Health care and insurance for you and your dependents
- Healthy Work life balance
- A great working environment
- Flexible benefits packages to suit your needs and lifestyle
- Future career opportunities across a global organization

Preview to our current base policies:
- Maternity perks: Sum insured for normal delivery is INR 65,000 and C-section is INR 75,000.




- Mental health on IPD (up to full sum insured) and OPD (up to 40,000) to cover Psychiatric and related treatments
- Home care and treatment up to INR15,000 (COVID related) covered per member
- Hotel quarantine up to INR 50,000 (COVID related) covered per member
- Make shift or temporary hospital treatment up to INR15,000 (COVID related) covered per member
- Enhanced colleague experience through Benefitme portal (one stop self-service for enrollment & tracking of claims)

Voluntary top up:

- Sum Insured options: 3 Lacs, 5 Lacs and 7 Lacs
- All benefits same as base except for Mental illness on OPD basis
- Although completely voluntary, colleagues would be encouraged to enroll considering dependents age & pre-existing health conditions
- Corporate buffer would be made available on exception basis only, provided colleagues have taken a top up plan
- 6 months instalment option through payroll
- New Joiners would be able to opt for Top-up upon joining within a 30 day window

We will count on you to:

- Client Service Management:
- Processing and Submission of First Notice of Loss to the Carriers. Monitoring and filing responses from Carriers and following up as necessary




- Liaison with Carriers & Internal Stakeholders
- Liaise with Advocacy team to resolve all queries in order to send out the FNOL within stipulated timelines
- Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.
- Compliance, Regulatory and Procedural Responsibilities
- Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
- Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
- Demonstrate clear understanding of regulatory requirements
- Proactively ensures compliance with regulatory and risks framework
- Adheres to policies, guidelines and operating procedures
- Keeps own knowledge and expertise up to date and relevant
- Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

- 3+ years of work experience
- Graduate in any stream
- Fair understanding of Insurance Broking business and dynamics
- Good command over spoken and written English
- Superior comprehension and articulation skills
- Ability to prioritise and organise tasks, work within stiff timelines
- Eye for detail and innovative mindset

What makes you stand out:

- CII certification
- Post-Graduation/Certificate Courses in Insurance
- Experience on handling Insurance claims

📌 Specialist Claims Service (Mumbai)
🏢 Marsh Mclennan
📍 Mumbai