Individual Contributor

JOB DESCRIPTION

Job Title

Specialist

Date

13- Nov -2025

Function

Enabling Services

JD written by

Team Lead

Reporting To

Team Lead

JD Approved by

Associate manager

Brand

UE

Work Location

Hyderabad

About Gus Education India (GEI)

- GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.
- As a frontrunner in building digital eminence for a suite of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

Nature of The Job

- The Senior Specialist plays a critical role in leveraging Finance processes and efficiently managing the student refund process. This position ensures accurate verification of student data, compliance with refund policies, coordination with finance and internal departments, and effective communication with students. By optimizing operational workflows, the role supports improved efficiency and helps maintain a high standard of student service through timely and transparent refund management.

Job Purpose The purpose of this role is to be for managing the entire student refund process to ensure accuracy, compliance, and efficiency. This involves receiving and processing refund cases promptly, verifying and authenticating student information through various university systems, and assessing eligibility against established policies and contracts. The role requires close collaboration with finance and internal departments to validate payment details and facilitate refund disbursements.

Additionally, the Senior specialist handles communication with students regarding refund decisions and appeals, maintains detailed documentation, manages escalations, and ensures adherence to data privacy and GDPR regulations. Ultimately, this role aims to deliver transparent, timely, and fair refund services that uphold the university’s standards and enhance student satisfaction.

HEAD

Organizational Structure

Team Lead

Specialist

Key Accountability





Actions

Refund Process Management & Finance coordination

- Manage daily refund cases and ensure timely progress.
- Verify student and payment details using database and SharePoint.
- Assess refund eligibility per policies and contracts.
- Coordinate with Finance for payment validation and refund authorization.
- Monitor refund processing and resolve discrepancies.
- Make decisions on refunds, including cancellations and approvals.
- Maintain accurate documentation and update tracking systems.
- Communicate decisions to students and internal teams

Process Improvement & Automation

- Identify and implement improvements in refund and finance processes.
- Use automation tools to streamline workflows.
- Support digital transformation initiatives.
- Ensure changes align with business goals and improve efficiency

Key Accountability

Actions

Compliance & Data Governance

- Ensure refund and finance data complies with GDPR and policies.
- Maintain data accuracy, security, and confidentiality.
- Guide teams on data privacy and compliance during refund processing
- Project Leadership & Change Management

- Lead projects related to refund and finance process improvements.
- Manage change initiatives to ensure smooth adoption.
- Coordinate with stakeholders to align goals and expectations.
- Monitor progress and report on project outcomes.

Collaboration &

Stakeholder

Management

- Work closely with students, refund officers, finance, and advisors to ensure smooth refund processing.
- Maintain transparent and timely communication with all stakeholders.
- Coordinate with banks and internal teams for payment validation and issue resolution.
- Support escalation processes and provide updates on case progress.
- Foster positive relationships to ensure efficient case handling and policy compliance.

Desired Profile

Qualification





- Bachelor’s degree in any discipline.

Skills

- Strong attention to detail with excellent data verification skills
- Proficiency in using student information systems (e.g., SIS), SharePoint, and finance platforms
- Good understanding of refund policies, contracts, and compliance requirements
- Ability to analyze cases and make sound decisions based on guidelines
- Effective communication skills for interacting with students, finance teams, and internal stakeholders
- Strong organizational skills with the ability to manage multiple cases simultaneously
- Familiarity with GDPR and data privacy regulations
- Experience with process improvement and basic automation tools is a plus
- Advanced Excel skills, including formulas, pivot tables, and data analysis for reporting and tracking purposes.

Relevant Experience

- Over 6-10 years of relevant experience.

GUS Values

- GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
- There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.

Benefits

- At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full-time position with a competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.

📌 Specialist - Accounts Receivable (Hyderabad)
🏢 GEI
📍 Hyderabad