Lead the Payment Operations team.
Serve as an operational expert for queries from clients/team members and other stakeholders
Solid skillset in Swift platform both (MT & MX ISO20022)
Flexible to support during the contingency situation
Ensure to validate the payment orders adhering the currency cut off
Ensure activities performed within prescribed SLAs efficiently
Identifying operational risks proactively and provide solutions
Monitor and control workflows
Identify opportunities for continuous improvement of systems and processes
Monitor implementation of key performance and risk indicators to strengthen back-office processes and controls towards achieving
operational excellence
Ensure that policies, procedures, best practices, mission and objectives set by management are adhered to on daily discharge of duties
Ensure to draft the SOP and manage the agent trainings
Ensure quality management.
Mission in Payments Department
Sustain and improve the BAU deliverables
Prioritization of work based on complexity
Maintain good quality on the payments processing and ensure that there are no complaints
Improve the efficiency in the post settlement process to ease out the impact in operations
Share knowledge through KT sessions, Trainings and Team Meetings to create process awareness within the team
Ability to interact effectively and collaboratively with users as well as with other teams on business requirements and clarifications
Effective coordination with on-site and other Support teams
Ensure smooth functioning of BAU during the implementation of ISO 20022. Adapt to the defined process and eliminate an operational incident.
SG competencies (technical or behavioral)
A very solid grounding in operational aspects of various payments operations
Good knowledge on Settlements and Cash Management functions related to GTPS businesses.
Required
Profile required
To be able to work together and in close collaborat
📌 Manager - Payments Investigation (Chennai)
🏢 Societe Generale Global Solution Centre
📍 Chennai
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