Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role:
Location: Noida, U.P, India
Work Model: Hybrid (In office presence required)
The Specialist, People Service Center delivers essential HR support by resolving colleague inquiries through Workday help cases following established guidelines. The role centers on providing high-quality service, supporting HR processes, and continuously learning best practices to ensure a positive experience for colleagues. The PSC specialist assists colleagues across a range of People Organization services, including responding to questions and needs, advising on policies and practices, and processing transactions that support colleagues.



Additional responsibilities include administration, documentation, ongoing communication, research, problem-solving, and auditing system information.
How You Will Make an Impact:
Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes in a timely and professional manner.
Process routine HR service requests such as employment agreement processing, employment verifications, data updates, reporting, and document submissions.
Maintain accurate case records and update the HR knowledge base with relevant information.
Assist with HR technology platforms by performing basic troubleshooting, testing, and guiding colleagues on self-service options.
Support HR service communications and help distribute colleague information and resources.
Compile service metrics and assist with basic reporting for performance tracking.
Collaborate with stakeholders, HR COEs, and team members to ensure consistent and effic

📌 People Service Center Specialist (Noida)
🏢 Wiley
📍 Noida