This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Global Sales Customer Support Manager based in India.
This is a global leadership role responsible for overseeing sales order bookings and consumables quoting across Europe and North America. You will lead a high-volume operational function that directly supports revenue realization, customer satisfaction, and accurate financial execution. The role focuses on maintaining solid turnaround times, quality standards, compliance, and process consistency across global sales operations. You will collaborate closely with Sales, Finance, Deal Desk, and Support teams across multiple regions and time zones. A key part of the position is developing people, strengthening accountability, and driving continuous operational improvement. This is a remote opportunity with significant organizational visibility and the chance to shape scalable customer support processes within a global environment.
n

Accountabilities:




Lead and scale a global sales order bookings and consumables quoting team, ensuring accurate, timely, and compliant execution that supports revenue recognition and customer satisfaction.
Drive operational excellence by establishing and maintaining adherence to defined Turnaround Times (TATs), Service Level Agreements (SLAs), quality standards, and compliance requirements.
Oversee high-volume sales order and order-to-cash activities across Europe and North America, ensuring consistent execution and minimizing delays, errors, revenue leakage, and operational risk.
Partner with global Sales, Finance, Deal Desk, Customer Support, and other stakeholders to streamline order execution, resolve operational friction, and improve the overall customer and internal experience.
Monitor operational performance and ensure teams consistently meet established productivity, quality, turnaround-time, and service-level targets.
Lead, coach, and develop team mem

📌 Global Sales Customer Support Manager (India)
🏢 Jobgether
📍 India