Join our Team
About this opportunity:
Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production workplace. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.
What you will do:
Support the following systems and functions:
Monitoring of the production system & ensuring its performance and stability
Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
Trouble Tickets resolution – Resolve day to day customer issues
Coordination with IT/network teams to resolve any operational or functional issues
Responsible for answering adhoc requests from various teams
Analyse the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Deploy CRs on production environments and ensure smooth system performance




Follow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactive competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
The skills you bring:
Must Haves:
Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.
Hands on with React, NodeJS, GraphQL, Advanced Java
Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)
Log analysis using Splunk / ELK (Kibana)
Good to have:
Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
Knowledge of deployment and maintenance of web-based applications
Strong know

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🏢 Ericsson
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