Our world depends on rocks, minerals, metals and other raw materials – the building blocks of contemporary society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:
Position-Sr. Specialist, Backlog & Exception Management

About the Role

The Backlog & Exception Management Specialist plays a critical role in managing and improving backlog execution across the Market Area.




Backlog represents all open customer commitments with execution risk, and effective management requires structured prioritisation, clear ownership, and disciplined escalation.
In this role, you will work closely with Customer Service, Supply Chain, Logistics, and Operations to ensure backlog is actively managed, exceptions are resolved, and customer commitments are delivered.

Key Responsibilities
In this role, you will:

Manage daily backlog execution, including monitoring backlog health, ageing, and risks
Identify and prioritise exception cases, ensuring timely resolution and escalation
Support accurate ATP and customer-date management
Proactive actions to monitor the orders and ensure all the timely actions to meet on-time delivery.
Data accuracy by identifying the gaps and improvement actions.
Coordinate with sales/customer service teams to expedite the net sales activities.
Coordinate expediting activities for critical customer orders
Provide visibility

📌 Senior Specialist (Gurugram)
🏢 Metso
📍 Gurugram