(JD) – Customer Success Engineer

Position: Customer Success Engineer

Department: Customer Success / Implementation

Location: Malleshwaram , Bangalore

About the Role

We are looking for a Customer Success Engineer to support clients in understanding, adopting, and successfully utilizing our ERP software and automation solutions. The ideal candidate should possess strong communication skills, valuable computer proficiency, and the ability to explain software features and business processes effectively to customers.

Key Responsibilities

1. Act as the primary point of contact for customers during onboarding and implementation.
2. Explain ERP software modules, workflows, and automation solutions to clients.
3. Conduct product demonstrations, training sessions, and knowledge-sharing meetings.
4. Understand customer requirements and translate them into ERP process recommendations.
5.



Assist customers in adopting best practices and maximizing software utilization.
6. Guide clients on system usage, business processes, and reporting features.
7. Coordinate with implementation, development, and support teams to address customer needs.
8. Follow up on customer issues and ensure timely resolution.

Required Skills

1. Excellent verbal and written communication skills.
2. Ability to quickly learn ERP software and business processes.
3. Ability to handle multiple customer interactions simultaneously.

Pay: From ₹20,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Software Training Engineer/ Customer Success Engineer (Bengaluru)
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