Title: Software L1/L2 Support & QA

Location: Bangalore

Exp: 1-2 Years

:

- Study and understand the Telematics function and associated NEMO services and their architecture
- Act as the first point of contact (via calls, chat, email, ticketing systems)
- Log and categorize incidents or service requests
- Perform basic troubleshooting using standard procedures (SOPs, knowledge base)
- Resolve common issues (e.g., password resets, access issues, erroneous usage etc.,)
- Provide status updates to users
- Escalate unresolved or complex issues to next level
- Maintain proper documentation and ticket updates
- Able to handle escalations if any
- Able to Perform advanced troubleshooting and root cause analysis on the escalations
- Able to understand the logs, databases, APIs, and system integrations
- Collaborate with L3 (developers/engineering teams) for complex defects
- Identify recurring issues and suggest permanent fixes or improvements
- Update knowledge base articles for L1/L2

Skills Required





- Valuable communication and customer handling
- Technical knowledge of the system/application
- Knowledge of databases (SQL), APIs, logs analysis
- Familiarity with ticketing tools (like Jira Service Management, ServiceNow)
- Ability to follow SOPs and troubleshooting guides
- Debugging and analytical skills
- Familiarity with monitoring tools and scripting (sometimes)
- Deeper understanding of system architecture

Education and Experience

- Diploma / BSC / BE / B Tech in Electrical & Electronics/Computer Science/Information Sciences/Telecommunication/
- A foundation level course in Software testing.

Personal

- Customer service
- Multitasking
- Excellent communication skill
- Good observation skills
- Passion to learn more
- Proactively identify and resolve customer related issues

📌 Software/Support & QA (Bengaluru)
🏢 NR Consulting
📍 Bengaluru