Request Information

Information Technology_IND - IND_System Administrator

1

3

0

7/21/2026

1/21/2027

45.00

Ashok Kumar, Srinidhi

10858168

Rs0.00 (Sum of Expense Quantity of Candidates)

General Information

Req ID-10858168

Role Descriptions: Job Requirements Core Requirements:

- Strong hands-on experience with ServiceNow CMDB.
- Deep understanding of CSDM (Common Service Data Model).
- Experience managing CI lifecycle – onboarding, updates, certification, retirement, and archival.
- Strong exposure to Discovery, Service Mapping, Tag Based Service Mapping and data sources integration.
- Experience with CMDB audits, Certification, compliance checks, and remediation.
- Proven ability to analyze and resolve CMDB data quality issues (duplicates, stale CIs, incomplete relationships).
- Strong documentation and process orientation.
- Strong leadership, stakeholder management, and escalation handling skills

ServiceNow CMDB, Service Mapping & CSDM Expert

Key Responsibilities

- Operate and continuously improve the ServiceNow CMDB and CSDM framework.
- Drive CMDB governance, certification, and audit readiness activities.
- Ensure CMDB data quality through Completeness, Correctness, and Compliance (3Cs).
- Partner with infrastructure, application, architecture, and service management teams to maintain accurate service models.
- Manage onboarding of Business Applications, Application Services, Technical Services, and related CSDM entities.
- Establish and monitor CMDB health KPIs and data quality metrics.
- Support Service Mapping, Discovery, integrations, and relationship governance.
- Define and enforce CI ownership, certification, and lifecycle management processes.
- Lead remediation initiatives for stale, orphaned, duplicate, and non-compliant CIs.

CMDB Governance & Operations

- Own day-to-day administration and operational management of the ServiceNow CMDB.
- Drive operationalization and continuous maturity of the Common Service Data Model (CSDM).
- Establish and maintain CMDB governance processes, standards, policies, and controls.
- Define, track, and report CMDB health KPIs across business units.
- Lead Configuration Management governance forums and stakeholder reviews.
- Ensure adherence to Configuration Management and ITIL/SACM best practices.
- Manage CI lifecycle processes including creation, modification, certification, retirement, and archival.
- CMDB Workspace Management: Administer and optimize all capabilities within CMDB Workspace, Manage and monitor:

o CMDB Health o Data Manager o Data Certification o Query Builder o CI Class Manager o CMDB Dashboard & Analytics o Duplicate Management o Data Foundations o CMDB Data Manager Policies o CMDB Remediation Tasks

- Develop dashboards and executive scorecards for CMDB performance and compliance.




- Identify and remediate duplicate, stale, orphaned, and non-compliant configuration items.
- Implement and monitor CMDB data quality improvement programs.

CMDB Health & Data Quality

- Manage Completeness, Correctness, and Compliance (3C) initiatives.
- Monitor CMDB Health metrics and define remediation plans for underperforming CI classes.
- Establish automated controls for data quality improvement.
- Drive periodic audits and quality assessments.
- Develop data quality scorecards and performance trends.

Data Certification Management

- Implement and manage CI ownership and certification processes.
- Coordinate certification campaigns with application, infrastructure, and service owners.
- Monitor certification completion rates and compliance metrics.
- Drive exception management and governance escalation processes.

Data Manager Administration

- Manage CMDB Data Manager policies, archival rules, and lifecycle governance.
- Define retention and aging policies for CIs.
- Ensure data hygiene and CMDB sustainability through proactive cleanup initiatives.

Query Builder & Reporting

- Build complex CMDB relationships and impact analysis queries using Query Builder.
- Support reporting requirements for Change, Incident, Problem, Asset Management, and Audit teams.
- Create reusable templates and reports for operational and executive stakeholders.

CSDM Operationalization

- Drive onboarding and maintenance of:

o Business Applications o Application Services o Technical Services o Business Services o Service Offerings o Business Capabilities o Information Objects

- Govern CSDM compliance across the organization.
- Work with architecture and application teams to ensure proper service model alignment.
- Support enterprise-wide CSDM adoption initiatives.

Service Mapping Workspace Administration

- Manage Service Mapping Workspace and associated operational processes.
- Maintain service maps for critical business and technical services.
- Monitor service mapping health and mapping completeness.
- Troubleshoot mapping failures and discovery dependencies.
- Ensure service maps accurately represent production environments.

Service Mapping Operations

- Configure and manage:





o Service Mapping Workspace o Service Map Management o Application Service Mapping o Pattern-Based Discovery o Entry Point Management o Traffic-Based Mapping o Service Mapping Health o Map Validation o Dependency Mapping o Service Mapping Dashboards

- Partner with infrastructure and application teams to onboard current services.
- Manage service mapping governance and operational standards.
- Support impact analysis through accurate CI relationship modeling.

Discovery, IRE & Integrations

- Support Discovery and Service Mapping operations.
- Manage Identification and Reconciliation Engine (IRE) policies.
- Resolve reconciliation and duplicate CI issues.
- Ensure integrity of integration feeding CMDB.
- Collaborate with infrastructure, cloud, monitoring, and asset management teams.

________________________________________

Required Skills

ServiceNow Platform Expertise

- 5+ years of hands-on experience with ServiceNow CMDB.
- Strong experience with Configuration Management Database architecture and administration.
- Deep knowledge of ServiceNow CSDM (v4.x/v5.x preferred).
- Experience managing enterprise-scale CMDB environments.
- CMDB Workspace Expertise Hands-on expertise with CMDB Workspace which includes CMDB Health,Data Manager, Data Certification, Query Builder and so on
- Service Mapping Expertise Strong hands-on experience with Service Mapping Workspace, Application Service Modeling, Business Service Modeling and so on

Technical Skills

- ServiceNow Discovery
- Service Mapping
- IRE (Identification and Reconciliation Engine)
- MID Server Administration
- Cloud Discovery (Azure/AWS)
- Event Management integrations
- Monitoring tool integrations
- Relationship Management
- Data Modeling

Governance & Process Skills

- CMDB Governance
- Data Quality Management
- Configuration Management
- Audit & Compliance Management
- ITIL v4 Framework
- SACM Best Practices
- Process Design & Documentation
- KPI & Executive Reporting

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- CIS – Discovery
- CIS – Service Mapping
- CIS – ITSM
- CIS – CMDB/Data Foundations (Highly Preferred)
- ITIL v4 Foundation

________________________________________

Ideal Candidate Profile

"Looking for a ServiceNow CMDB/CSDM professional who can own the operational governance of an enterprise CMDB, sustain and mature CSDM adoption, administer CMDB and Service Mapping Workspaces, drive CMDB Health, Data Certification, Data Manager and Query Builder initiatives, and partner with technology teams to ensure accurate service models, CI relationships, and business service visibility across the organization."

This wording will attract candidates who have actually managed CMDB Workspace + Service Mapping Workspace operations, not just basic CMDB administrators.

Rate Details

IND_System Administrator

Category 4

Level III

Rs90,000.00 - Rs165,000.00 Monthly NOOT

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