- Deep knowledge of ServiceNow architecture (multi-instance, multi-tenant)
- Solid hands-on experience with:
- ITSM, ITOM, ITBM/SPM, HRSD, CSM modules
- Understanding of ServiceNow data model (tables, relationships, CMDB)
1. Technical Development Skills
• Advanced scripting: o JavaScript (server-side & client-side)
o Expertise in:
o Business Rules, Script Includes, Client Scripts o UI Policies, UI Actions o Flow Designer & Workflows o Knowledge of Scoped Applications & App Engine
1. Integration & API Skills
• Designing and implementing: o REST/SOAP APIs o IntegrationHub spokes o Experience with:
o MID Server setup o External system integrations
1. CMDB
Basic CMDB Knowledge
1.
Solution & Architecture Design
Ability to:
- Design scalable, secure, and high-performing solutions
- Create end-to-end solution architecture diagrams
1. Security & Governance
Knowledge of:
- Access Control (ACLs), Data Security
- Instance security best practices
1. Leadership & Stakeholder Skills
• Lead technical teams and guide developers
- Collaborate with:
o Business stakeholders, product owners, and SMEs o Mentor teams and enforce best practices
1. Certifications (Preferred)