- ServiceNow Now Assist Agentic AI Developer (5-7 Years)

Role Title

ServiceNow Now Assist Agentic AI Developer

Experience

5-7 Years

Location

Bangalore / Chennai

Role Summary

We are seeking a highly skilled ServiceNow Now Assist Agentic AI Developer with 5-7 years of ServiceNow experience and hands-on expertise in Now Assist, AI Agents, Generative AI, and Intelligent IT Operations Automation . The candidate will be responsible for designing, developing, and implementing AI-powered solutions that enhance IT Operations, Service Management, Employee Experience, and Enterprise Automation using the ServiceNow platform.

The ideal candidate should have experience developing AI-driven workflows, configuring AI Agents, integrating enterprise systems, and leveraging ServiceNow capabilities to automate IT Operations processes across ITSM, ITOM, ITAM, CSM, HRSD, and AIOps domains.

Key Responsibilities

ServiceNow AI Now Assist Development

- Design, configure, and deploy ServiceNow Now Assist capabilities across enterprise workflows.
- Develop AI-powered solutions for incident management, problem management, change management, and service request automation.
- Configure and optimize AI Search, Knowledge Grounding, Case Summarization, and Resolution Recommendations.
- Develop and maintain enterprise-grade GenAI use cases using ServiceNows AI capabilities.
- Build conversational experiences leveraging Virtual Agent and Now Assist.

Agentic AI Development

- Design and develop ServiceNow AI Agents for autonomous task execution.
- Configure Agent Studio and Agent Orchestrator for multi-step workflow automation.
- Build autonomous and semi-autonomous agents capable of:
- Incident triage
- Ticket categorization
- Knowledge retrieval
- Change validation




- Root cause investigation
- Automated remediation

- Implement human-in-the-loop approval mechanisms for AI-driven workflows.
- Develop agent reasoning, tool invocation, and orchestration capabilities.

IT Operations Automation Develop AI-enabled solutions across:

ITSM

- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog

ITOM

- Discovery
- Service Mapping
- Event Management
- Cloud Management
- Operational Intelligence
- AIOps
- Health Log Analytics
- Predictive AIOps

Technical Responsibilities

- Create AI-powered workflows using Flow Designer and Integration Hub.
- Develop custom ServiceNow applications and reusable AI components.
- Develop REST and SOAP API integrations.
- Configure enterprise knowledge repositories for Retrieval-Augmented Generation (RAG).
- Build intelligent agent workflows utilizing enterprise data sources.
- Implement AI governance, monitoring, and performance controls.
- Support deployment, testing, and optimization of AI-enabled ServiceNow solutions.

Required Technical Skills

ServiceNow Platform

- ServiceNow Development
- Flow Designer
- Integration Hub
- Service Catalog
- Employee Center
- Service Portal
- CMDB
- Discovery
- Service Mapping
- Event Management
- Virtual Agent
- Performance Analytics

AI Now Assist

- ServiceNow Now Assist
- AI Search
- GenAI Controller




- Prompt Configuration
- Knowledge Grounding
- AI-powered Summarization
- Content Generation
- Conversational AI

Agentic AI

- AI Agent Studio
- Agent Orchestrator
- AI Agents Development
- Multi-Agent Workflows
- Autonomous Workflow Execution
- Agent Governance
- Human-in-the-Loop Design
- Task Orchestration

Generative AI

- Large Language Models (LLMs)
- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
- Semantic Search
- Vector Search Concepts
- AI Evaluation and Testing

Development Skills

- JavaScript
- Glide APIs
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- REST APIs
- JSON
- Python (Preferred)

Integration Skills

- Azure OpenAI
- Enterprise Application
- Microsoft Teams
- SharePoint
- Entra ID
- Integration Hub Spokes
- Webhooks
- OAuth Authentication

Preferred Experience

- Experience implementing Now Assist in enterprise environments.
- Experience developing AI-powered IT Operations solutions.
- Hands-on experience with ServiceNow ITOM and AIOps implementations.
- Experience building autonomous remediation workflows.
- Experience integrating ServiceNow with Azure OpenAI or other enterprise LLM platforms.
- Experience working on GenAI and Agentic AI transformation initiatives.

Certifications (Preferred)

- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist
- ServiceNow Micro-Certification - Now Assist

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Now Assist & Agentic AI Developer (Chennai)
🏢 Ekloud
📍 Chennai