APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: ServiceNow ITSM Integration Specialist

Location: India (any location)

- Design, develop, and support ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.

- Develop and maintain integrations between ServiceNow and third-party applications using REST, SOAP, IntegrationHub, MID Server, and Web Services.

- Create and customize Business Rules, Client Scripts, UI Policies, Script Includes, Scheduled Jobs, Flow Designer Flows, and Workflows.

- Implement and support inbound and outbound integrations with monitoring, HR, ERP, CMDB, cloud, and enterprise applications.

- Develop and troubleshoot APIs, data transformations, import sets, transform maps, and data synchronization processes.

- Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.

- Configure and maintain Service Catalog items, Record Producers, Approval Workflows, and SLAs.

- Support CMDB integrations and data management activities.

- Perform unit testing, integration testing, UAT support,



and production deployments.

- Troubleshoot platform issues, integration failures, and performance bottlenecks.

- Follow ServiceNow development best practices, governance, and security standards.

- Create technical documentation, integration design documents, and knowledge articles.

Required Skills

- 6+ years of hands-on experience in ServiceNow Development and ITSM.

- Strong knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.

- Expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs.

- Experience with REST APIs, SOAP APIs, JSON, XML, and IntegrationHub.

- Hands-on experience with MID Server, Import Sets, Transform Maps, and Data Sources.

- Knowledge of Flow Designer, Workflow Editor, and Integration Spokes.

- Experience working with CMDB and Discovery integrations.

- Solid troubleshooting and debugging skills.

- Experience with Agile/Scrum methodologies.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

📌 ServiceNow ITSM Integration Specialist (Bengaluru)
🏢 APN Consulting
📍 Bengaluru