Section III - Job Requirements and Responsibilities
Section
Details / Example Content
Job Requirements*
- Experience in ServiceNow Implementation experience in ITSM, ITOM, HAM, SAM modules.
- Strong knowledge in ServiceNow Integrations with 3rd party tools.
- 3X ServiceNow Mainline certifications are preferred
- Strong knowledge in Discovery, CSDM and CMDB maturity enhancements
- Experience in Governance – Platform and Data
- Experience in providing platform roadmap assessing the current situation.
- Strong knowledge in ServiceNow development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations
- Supports design and implementation of a platform operating model to achieve customer desired outcomes
Key Responsibilities*
- Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
- Capability to decide Configuration vs Customization and propose the best solution to Customer.
- Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
- Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
- Check the subscription/ License consumption as per the contracts.
- Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
- Constant focus on existing modules to bring/convert continuous service improvements to recent business opportunities
- Provide expert advice for delivery and operations team post maturity assessment.