Company Name: VARITE India Private Limited

About The Client:

A global professional services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.

About The Job:

- We are seeking a ServiceNow Developer with 3+ years of hands-on experience in Customer Service Management (CSM) and Field Service Management (FSM).

- The ideal candidate will design, configure, develop, integrate, and support scalable ServiceNow solutions that enhance customer service operations and field service delivery.

- This role requires strong platform development expertise, a solid understanding of ServiceNow best practices, and the ability to convert business requirements into dependable technical solutions.

Essential Job Functions:

- ServiceNow Development

- Solution Design and Configuration: Design, develop, configure, and implement ServiceNow solutions that align with platform standards and best practices.

- Application Setup: Configure applications, modules, forms, tables, workflows, catalog items, notifications, and approval processes.

- Scripting and Platform Controls: Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, and Access Control Lists (ACLs).

- User Experience and Reporting: Create and customize portals, workspaces, dashboards, reports, and UI Builder experiences.

- Deployment and Quality Assurance: Participate in code reviews, update set management, testing, release deployments, and post-production validation.

- Integration Development: Develop REST and SOAP integrations using IntegrationHub, spokes, import sets, transform maps, and MID Server where applicable.

- Customer Service Management (CSM)

- Case Management: Configure and customize case processes, including case creation, routing, assignment, escalation, and closure.

- Customer and Agent Experience: Implement and enhance the Customer Service Portal, Configurable Workspace, and agent productivity capabilities.

- Customer Data and Service Records: Configure accounts, contacts, consumers, households, products, install bases, entitlements, contracts, SLAs, and knowledge management.

- Process Automation: Use Flow Designer to automate customer communications, case notifications, approvals,



and service workflows.

- Cross-Platform Integration: Integrate CSM processes with ITSM, Knowledge Management, CMDB, and external customer-facing systems.

- Field Service Management (FSM)

- Work Order Setup: Configure work orders, work order tasks, dispatch groups, territories, skills, crews, parts, and field service locations.

- Dispatcher and Mobile Experience: Implement Dispatcher Workspace and mobile experiences that support field agents and technicians.

- Scheduling and Dispatch: Configure assignment, scheduling, dispatch, route planning, and resource optimization processes.

- Field Execution: Support appointment booking, technician status updates, task completion, proof of service, and customer notifications.

- End-to-End Workflow Automation: Build automated workflows that connect customer cases, work orders, field tasks, inventory, and service closure.

Qualifications:

- Technical and Functional Skills

- ServiceNow Experience: 3+ years of hands-on ServiceNow development experience.

- CSM and FSM Implementation: Practical experience implementing or enhancing ServiceNow Customer Service Management (CSM) and Field Service Management (FSM).

- Platform Development: Strong knowledge of JavaScript, Glide APIs, server-side and client-side scripting, ACLs, Flow Designer, Service Catalog, and notifications.

- Integrations: Experience with REST and SOAP APIs, IntegrationHub, import sets, transform maps, and third-party integrations.

- User Experience and Reporting: Experience working with ServiceNow workspaces, portals, UI Builder, reporting, and dashboards.

- Core Platform Knowledge: Working knowledge of ITSM, CMDB, Knowledge Management, and ServiceNow data model concepts.

- Development Practices: Understanding of update sets, source control, testing, deployment, and ServiceNow development best practices.

- Customer Service Lifecycle:



Valuable understanding of the end-to-end customer service case lifecycle.

- Field Service Lifecycle: Good understanding of field service processes, including work order management, scheduling, dispatch, technician execution, and closure.

- Requirement Translation: Ability to conduct requirement discussions and convert business needs into practical technical solutions.

- Problem-Solving and Communication: Strong analytical, debugging, problem-solving, and stakeholder communication skills.

- Preferred Certification

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist in CSM and/or FSM. [Optional]

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

📌 ServiceNow CSM/FSM/SPM (Bengaluru)
🏢 VARITE
📍 Bengaluru