Company Name: VARITE India Private Limited
About The Client
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice.
- The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.
Essential Job Functions:
- Implement and configure the ServiceNow Customer Service Managerment(CSM) module according to business requirements
- Collaborate with business analysts and clients to translate business requirements into technical solutions
- Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
- Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
- Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
- Participate in technical design reviews, solution demos, and agile sprint planning
- Perform unit testing and support UAT for all new development and enhancements
- Troubleshoot and resolve technical issues within the CSM application
- Follow coding best practices and maintain documentation for all configurations and customizations
- Stay up-to-date with the latest CSM features and ServiceNow releases
Qualifications
Required Skills & Qualifications:
- Minimum 6+ years of hands-on experience with ServiceNow platform, especially in CSM implementation
- Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration
- Experience with REST/SOAP integraRtions and external data sources
- Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards
- Exposure to Agile/Scrum methodologies
- Excellent analytical and problem-solving skills
- communication and interpersonal skills
Preferred Certifications
- CSA – Certified System Administrator (mandatory or in-progress preferred
- CSA – Certified System Administrator (added advantage)CAD – Certified Application Developer
- Implementation certification is a must on CSM
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
0-2 years
INR 5,000
2-6 years
INR 7,500
6+ years
INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
📌 Servicenow CSM (India)
🏢 VARITE
📍 India