- Design, develop, and implement ServiceNow CSM solutions and enhancements.
- Configure Customer Service Management applications, Case Management, and Customer Portals.
- Develop workflows, business rules, client scripts, UI policies, and catalog items.
- Implement and customize ServiceNow Agent Workspace and Service Operations Workspace.
- Configure customer service processes, SLA management, and case routing.
- Integrate ServiceNow with external applications using REST/SOAP APIs.
- Gather business requirements and translate them into technical solutions.
- Develop reports, dashboards, and performance analytics.
- Support production incidents, enhancements, and platform upgrades.
- Collaborate with business stakeholders, architects, and cross-functional teams
@NR
📌 ServiceNow_Customer Service Management (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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