Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

About The Job:

- We are seeking a detail-oriented Business Analyst with ServiceNow experience to partner with business stakeholders, product owners, and technical teams in delivering platform enhancements, process improvements, and enterprise technology solutions.

- This role will include responsibilities for working with the platform team to gather and document requirements, analyze business processes, support Agile delivery, and coordinate testing.

Essential Job Functions:

- Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business needs and functional requirements.

- Translate business requirements into transparent user stories, acceptance criteria, process flows, decision logs, and functional documentation.

- Assist with facilitating requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning discussions, demos, and user acceptance testing activities.

- Analyze current-state business processes, identify gaps or inefficiencies, and recommend practical improvements that align with platform capabilities and business goals.

- Collaborate with ServiceNow administrators, developers, architects, QA resources, and delivery leads to clarify requirements and validate solution designs.

- Create and maintain documentation including business requirements, functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.

- Use ServiceNow Strategic Portfolio Management (SPM) to manage demands, user stories,



enhancements, defects, and agile development processes

Qualifications:

- Experience
- 8 years of total experience & 6 Years Relevant as ServiceNow BA / Functional

- Shift Timing

- 05:30 PM to 02:30 AM IST (US – East Coast Coverage)

Must HAVE SKILS :: Non-Negotiables

- Hands-on and in-depth knowledge of ServiceNow Strategic Portfolio Management (SPM), specifically:

- Collaborative Work Management (CWM)

- Demand Management

- Strategic Capability Planning (SCP)

- Ability to articulate real-world experience, use cases, and implementation approaches within the SPM modules.

Clear knowledge of

- What requirements need to be gathered.

- How to analyze and validate business requirements.

- How to create SOPs, process documentation, and functional documentation.

- Strong understanding of stakeholder management, including identifying the right stakeholders for requirement gathering.

- Fluent communication skills with a clear and neutral accent, without a strong MTI (Mother Tongue Influence).

Required Qualifications

- 6 - 10 years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise systems or technology initiatives.

- Agile, Lean-Agile, Scaled Agile, or related certification.

- Hands-on experience working on the ServiceNow Strategic Portfolio Management (SPM) module with practical experience managing work in Demand Management, Collaborative Work Management, and Strategic Planning capabilities

- Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.

- Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.





- Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.

- Strong analytical, problem-solving, facilitation, and organizational skills.

- Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a fast-paced environment.

Preferred Qualifications

- Experience supporting ServiceNow implementations, upgrades, platform modernization efforts, or cross-functional workflow automation initiatives.

- Experience preparing executive summaries, status updates, process documentation, training guides, or adoption materials.

- Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

📌 ServiceNow Business Analyst (Bengaluru)
🏢 VARITE
📍 Bengaluru