Company Name: VARITE India Private Limited

About The Client:

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

About The Job:

- We are seeking a detail-oriented Business Analyst with ServiceNow experience to partner with business stakeholders, product owners, and technical teams in delivering platform enhancements, process improvements, and enterprise technology solutions.

- This role will include responsibilities for working with the platform team to gather and document requirements, analyze business processes, support Agile delivery, and coordinate testing.

Essential Job Functions:

- Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business needs and functional requirements.

- Translate business requirements into clear user stories, acceptance criteria, process flows, decision logs, and functional documentation.

- Assist with facilitating requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning discussions, demos, and user acceptance testing activities.

- Analyze current-state business processes, identify gaps or inefficiencies, and recommend practical improvements that align with platform capabilities and business goals.

- Collaborate with ServiceNow administrators, developers, architects, QA resources, and delivery leads to clarify requirements and validate solution designs.

- Create and maintain documentation including business requirements, functional specifications, process maps, test scenarios, training materials, knowledge articles, SOPs, and release notes.

- Use ServiceNow Strategic Portfolio Management (SPM) to manage demands, user stories, enhancements, defects, and Agile development processes.

- Work closely with technical teams to ensure functional requirements are accurately translated into ServiceNow solutions.

- Support UAT planning and execution, including preparation of test scenarios, test cases, expected results, and business validation criteria.

- Coordinate defect identification, prioritization, tracking, and resolution with business and technical teams.

- Prepare status reports, executive summaries, dashboards, and project updates for stakeholders and leadership.

- Identify opportunities to improve ITSM/ITIL processes through ServiceNow automation, workflow optimization, and platform capabilities.

- Develop and maintain SOPs,



process guides, knowledge articles, and operational documentation for ServiceNow processes.

- Ensure requirements and documentation remain aligned with approved processes, governance standards, and ServiceNow best practices.

- Coordinate with stakeholders across multiple geographies and time zones to ensure effective communication and timely delivery.

- Participate in Agile ceremonies and contribute to backlog prioritization, sprint planning, refinement, reviews, and retrospectives.

- Support change management, user adoption, training, and communication activities for ServiceNow enhancements and new functionality.

- Assist with release planning, deployment readiness, post-release validation, and stabilization activities.

- Proactively identify risks, dependencies, process gaps, and opportunities for continuous improvement.

Qualifications:

Required Qualifications

- 5–10 years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise systems or technology initiatives.

- Agile, Lean-Agile, Scaled Agile, or related certification.

- Hands-on experience working with the ServiceNow Strategic Portfolio Management (SPM) module, including Demand Management, Collaborative Work Management, and Strategic Planning capabilities.

- Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.

- Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.

- Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.

- Solid analytical, problem-solving, facilitation, and organizational skills.

- Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a fast-paced setting.

- Experience collaborating with globally distributed teams and stakeholders across different regions and time zones.

Preferred Qualifications

- Experience supporting ServiceNow implementations, upgrades, platform modernization efforts, or cross-functional workflow automation initiatives.

- Experience preparing executive summaries, status updates, process documentation, training guides, or adoption materials.

- Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.





- Knowledge of ITIL/ITSM frameworks and ServiceNow best practices.

- Experience with ServiceNow reporting, dashboards, and data analysis.

- Experience working with ServiceNow Agile Development, Demand Management, and Portfolio Management processes.

- Experience in process standardization, SOP development, and continuous improvement initiatives.

Experience

- 8 years of total professional experience, including 5+ years of relevant experience as a ServiceNow Business Analyst / ServiceNow Functional Analyst.

- Shift Timing: 05:30 PM to 02:30 AM IST (US – East Coast Coverage).

Must-Have Skills – Non-Negotiable

- 5+ years of hands-on experience as a ServiceNow Business Analyst or ServiceNow Functional Analyst.

- Excellent verbal and written communication skills with strong professional fluency and clear articulation.

- Prior experience preparing SOPs and process documentation for ITSM / ITIL processes.

- Strong experience working with stakeholders across multiple geographies and time zones.

- Strong understanding of ServiceNow platform capabilities, workflows, and ITSM processes.

- Hands-on experience with ServiceNow Strategic Portfolio Management (SPM).

- Experience working with Demand Management, Collaborative Work Management, and Strategic Planning capabilities.

- Ability to translate complex business requirements into clear functional requirements and actionable user stories.

- Strong stakeholder management, facilitation, analytical, and problem-solving skills.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this prospect, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status

📌 ServiceNow Business Analyst (Bengaluru)
🏢 VARITE
📍 Bengaluru