We are looking for a ServiceNow Reporting and Dashboard Administration Specialist.
- Hands on experience in ServiceNow reporting.
- Expertise in creating and publishing the dashboard within the ServiceNow.
- Expertise on performance management.
- Share daily, weekly and monthly performance of each track.
- Track and publish the productivity of each team and their team members.
- Understanding of ITIL best practices including, IM, PM and CM.
- Liaise with internal/external stakeholders.
- Should be flexible to address Ad hoc requests for data, if any.
- Prepare and present the data to relevant stakeholders.
- Understanding of SLA and OLA.
- Track and ensure that SLA is compliant.
Eligibility Criteria
- ITIL v4 foundation Certification is mandatory.
- 5-7 Years of experience using ServiceNow reporting tool.
- Transparent understanding on IM, PM and CM performance management.
📌 Servicenow Administrator (Delhi)
🏢 Coforge
📍 Delhi