RESPONSIBILITIES

- Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

- Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

- Assist with solution design and implementation of Salesforce configurations based upon business requirements

- Support Salesforce security and data integrity across the platform

- Document as-built” configurations to build a configuration portfolio

- Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

- Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

- Stay up to date with Salesforce releases, current features and best practices and assess their impact on the organization

- Understand data flows and integrations between various enterprise applications





REQUIRED QUALIFICATIONS

- Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

- 8+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

- Salesforce ServiceMax & Service Cloud experience is required

- Experience on full-cycle implementation of ServiceMax

- Experience on designing solutions within the ServiceMax platform and Salesforce

- Salesforce analytics configuration experience is required

- Salesforce flow configuration experience is required

- Understand data integrations between various enterprise applications (e.g. SAP)

- Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

- Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

- Hands-on Experience with Contracts, Warranties, Entitlements Management.

📌 Servicemax Developer (Pune)
🏢 Ekloud Data Labs
📍 Pune