HR-(phone hidden)

6-8 years of relevant experience in service delivery, SaaS/platform administration, or technology service management.

- Expert-level administration experience with both Google Workspace, Slack.
- Strong hands-on knowledge of backend configuration, administration, governance, and service operations.
- Demonstrated experience managing technology services beyond day-to-day technical support.
- Experience delivering end-user training, adoption initiatives, change communications, and service improvements.
- Strong understanding of SaaS product roadmaps and the ability to translate new capabilities into business opportunities.
- Proven ability to analyze and present service metrics, adoption data, and performance insights to leadership.
- Excellent communication, presentation, stakeholder-management, and influencing skills.

Two equal halves to the role:
- Admin/technical: backend configuration, certified admin knowledge of both tools
- Proactive service management: end-user training, change communications, roadmap awareness

Preferred / Robust Differentiators
- Google Workspace Administrator certification.
- Slack administration certification or equivalent recognized administrator credential.

📌 Service Manager (Pune)
🏢 Mosigma It Solutions India
📍 Pune