Company Description Ola Electric is focused on transforming the future of mobility by driving the global transition to sustainable transportation solutions. The company is committed to making clean, electric mobility accessible and convenient for people around the world. With a vision that combines innovation, scalability, and environmental responsibility, Ola Electric aims to redefine how modern cities move.

Team members join a rapid-paced environment that encourages problem-solving, continuous improvement, and impactful work. By becoming part of Ola Electric, applicants can contribute directly to a large-scale sustainability revolution in mobility.

Role Description The Service Manager is a full-time, on-site role based in Varanasi, responsible for overseeing daily operations of the service center and ensuring high-quality customer support for Ola Electric vehicles. This role includes managing service teams, coordinating repair and maintenance activities, monitoring service performance, and implementing process improvements to enhance efficiency and customer satisfaction.

The Service

Manager will handle customer escalations, ensure adherence to safety and quality standards, maintain service records, and collaborate with technical and operations teams to resolve complex issues.



The role also involves forecasting service demand, optimizing resource allocation, and supporting the execution of service-related initiatives and campaigns at the local level.

Qualifications

- Experience in service center or workshop management, including team supervision and daily operations oversight.
- Ability to manage customer interactions, handle escalations professionally, and maintain high levels of customer satisfaction.
- Knowledge of automotive or electric vehicle service processes, diagnostics, and maintenance standards is highly beneficial.
- Strong organizational, planning, and problem-solving skills, with attention to safety, quality, and compliance.
- Proficiency in using digital tools or service management software for scheduling, reporting, and performance tracking.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Bachelor’s degree in engineering, business, or a related field preferred; relevant service management experience may substitute.
- Ability to work on-site in Varanasi, including flexibility to support extended hours or weekends when required.

📌 Service Manager (Varanasi)
🏢 Ola Electric
📍 Varanasi