- Service Operations: Oversee electronic service operations, technician deployment, scheduling, and timely service delivery as per SLAs.
- Team Leadership: Lead, mentor, and manage the service team, ensuring performance, accountability, and capability development.
- Customer Management: Maintain strong relationships with key customers, resolve service issues, and ensure high customer satisfaction.
- Business Development: Support service-related business growth through customer engagement, commercial opportunities, and solid supplier/customer networks.
- Process Improvement: Develop and implement SOPs and improve service processes for better efficiency, quality, and turnaround time.
- Service Contracts & Costs: Manage AMC/service contracts, warranties, resources, and departmental costs effectively.




- Technical & Vendor Coordination: Coordinate with technical teams, suppliers, and customers for troubleshooting, repairs, installations, and service requirements.
- Compliance & Reporting: Ensure compliance with company policies and industry standards and monitor key service performance metrics.
- Qualification: Diploma /Degree in Electronics,
- Experience: 15 20 years in sales/ Business Development with at least 5-10 years in leadership role
- Should have team handling experience
- Should have Marine Industry Exposure
- Fluency in English is MUST

📌 Service Head (Mumbai)
🏢 Moloobhoy Group Of Companies
📍 Mumbai