Company Name: VARITE India Private Limited

About The Client

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

Essential Job Functions

- Provide first level technical support via voice calls and chat for end users.

- Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.

- Hands‑on experience with ServiceNow

- Follow ITSM/ITIL best practices for incident and request management.

- Must be familiar with ITSM processes

- Troubleshot issues related to hardware, software, network connectivity, and user access.

- Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI.

- Ensure timely resolution or escalation of tickets within defined SLAs.

- Maintain accurate documentation of issues, solutions, and user interactions.

- Collaborate with internal teams to ensure seamless service delivery.

- Participate in EST Hours rotational shift, including nights, weekends, and holidays.

- Report to the office daily as per company policy.

- Experience supporting global users

- Maintain high levels of customer satisfaction

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.





Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Service Desk (Ahmedabad)
🏢 VARITE
📍 Ahmedabad