Company Name: VARITE India Private Limited

About The Client

Client is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.

ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India’s most admired companies.

About The Job:

- As a seasoned Service Desk Engineer, you’ll be responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues.
- The role is conducted remotely, primarily using remote desktop tools, phone, or email.
- The technician ensures timely resolution of incidents, maintains high customer satisfaction, and escalates issues when necessary.

Essential Job Functions:

- Provide Remote IT Support: Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email.
- Incident Management: Log, track, and resolve incidents and service requests in a timely manner following the company's SLAs.
- Technical Assistance: Assist users with issues related to computers, printers, mobile devices, operating systems (Windows, macOS), software applications, and network connectivity.
- Account and Access Management: Handle user account setups, password resets, and manage access rights as per company policy.
- Escalation Management:



Escalate complex issues to higher-tier support teams or vendors, ensuring proper follow-up.
- Document Resolutions: Create and maintain detailed documentation of solutions, knowledge base articles, and support processes.
- Customer Interaction: Maintain high standards of customer service by communicating clearly and effectively with end-users, understanding their issues, and providing solutions in a courteous manner.
- Software Installations and Updates: Remotely install, update, and configure software applications and security patches.
- System Monitoring: Monitor critical IT systems, responding to alerts and potential issues before they affect users.
- Collaborate with Other IT Teams: Work closely with other IT support teams to ensure efficient and effective service delivery.

Qualification:

- Strong knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware, software, and networking issues.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
- Basic understanding of ITIL principles and incident management processes.
- Excellent communication skills, both written and verbal.
- Ability to work independently and prioritize tasks effectively to the team members.




- Experience range: 1-7 years

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Service Desk (Mumbai)
🏢 VARITE
📍 Mumbai