Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

Essential Job Functions:

- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users.

- Availability for 24X7 shifts.

- Knowledge with Active Directory & O365.

- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

- Route problems to internal 2nd and 3rd level IT support staff.

- Administer and provide User account provisioning.

- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.

- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate.

- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution.

- Perform user account management activities.

- Escalate complex problems to appropriate support specialists.

- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

- Troubleshoot client software and basic network connectivity problems.

- Identify, evaluate and prioritize customer problems and complaints.





- May train users and operators on a limited basis and/or may write training procedures.

- Participate in on-going training and departmental development.

- Routine maintenance updates with other IT staff and business units.

- Provide all required documentation including standards, configurations and diagrams.

- Provide knowledge transfer of EUC operations

Qualifications

- EXP- 2 to 5 years

Shift Timing: US project – Rotational How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Service Desk (India)
🏢 VARITE
📍 India