Company Name: VARITE India Private Limited

About The Client

A global IT services and consulting company, multinational information technology (IT), headquartered in Tokyo, Japan. The Client offers a wide array of IT services, including application development, infrastructure management, and business process outsourcing. Their consulting services span business and technology, while their digital solutions focus on transformation and user experience design.

It excels in data and intelligence services, emphasizing analytics, AI, and machine learning. Additionally, their cybersecurity, cloud, and application services round out a comprehensive portfolio designed to meet the diverse needs of businesses worldwide.

Essential Job Functions:

- Respond to inbound calls and log incidents and requests for users.

- Triage emails & self-service incidents and requests at inception, capture all relevant information to arrive at an initial diagnosis

- Prioritize incidents and requests as per the agreed service level agreements

- Call end-users as necessary

- Execute resolutions and fulfilment activities as part of FCR that are part of Service De

- Functionally escalate incidents and requests, to respective resolver teams

Proactively request updates for incidents and requests which are assigned to resolver teams

Seek end user acceptance of incident resolution and request fulfilment activities

Document details and steps taken to resolve an incident or request

Proactively suggest knowledgebase articles for consideration of publication

Remotely connect to devices and systems to provide first line support (which include but are not limited to password resets, account and software administration)

Qualifications

- Experience: 3 to 5 Years

- Good communication skills

- 18 months of Experience in international voice process is must

- Graduation is mandatory with no backlogs





- International inbound call handling experience (preferably UK/US)

- Good written & spoken English

- ITIL basics

- Basic technical troubleshooting skills (Hardware & Software)

- Experience in using ticketing tool.

- Experience working with onshore teams and clients

- Technical expertise and experience working for a managed service provider

- Ability to work individually and take initiative to handle difficult situations

Work Timings

- Rotational shifts with 24x7 support window

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a valuable fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Service Desk Analyst (Bengaluru)
🏢 VARITE
📍 Bengaluru