Key Responsibilities

- Receive and coordinate customer service requests through calls, emails, WhatsApp, or other channels.
- Schedule service visits and assign jobs to service engineers/technicians based on availability and location.
- Coordinate with customers and engineers to ensure timely service delivery.
- Track open service calls and follow up with engineers until closure.
- Maintain accurate records of service requests, job status, customer details, and service reports.
- Communicate service schedules, delays, updates, and resolutions to customers.
- Prepare and share service quotations, estimates, invoices, or other required documents as applicable.
- Coordinate with the sales, service, spare parts, and accounts teams whenever required.
- Monitor pending and overdue service calls and take necessary action for timely closure.
- Maintain daily/weekly service reports and provide updates to management.




- Handle customer complaints professionally and coordinate with the concerned team for resolution.
- Ensure proper documentation and closure of completed service jobs.
- Follow company procedures and maintain a high standard of customer service.

Required Skills

- Excellent verbal and written communication skills.
- Strong coordination and follow-up abilities.
- Good customer-handling and problem-solving skills.
- Ability to manage multiple service requests simultaneously.
- Good knowledge of MS Office, particularly Excel and Word.
- Robust organizational and time-management skills.
- Ability to work under pressure and meet deadlines.
- Basic knowledge of service operations and job scheduling will be an advantage.
- Contact Number- (phone hidden)

📌 Service Coordinator (Noida)
🏢 EMAGN SOLUTIONS
📍 Noida