? Hiring | Senior Technical Consultant – ServiceNow

?️ Role: Senior Technical Consultant – ServiceNow

? Locations: Mumbai | Chennai | Bengaluru | Hyderabad

? Experience: 5+ Years

? Role Overview:

The Senior Technical Consultant will be responsible for designing, configuring, developing, integrating, and implementing ServiceNow solutions . The role involves working directly with customers, leading technical delivery, conducting functional design workshops, and supporting successful end-to-end solution implementation.

The ideal candidate should have strong hands-on ServiceNow experience, excellent knowledge of ITSM/ITIL processes, scripting, integrations, and enterprise technologies , along with the ability to lead small technical or cross-functional teams.

? Key Responsibilities:

• Work closely with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions

• Lead and facilitate functional and technical design workshops

• Create detailed solution and design specifications based on out-of-the-box ServiceNow capabilities and customer requirements

• Lead end-to-end technical delivery including solution design, configuration, development, testing, deployment, and implementation

• Design and develop ServiceNow customizations using JavaScript, HTML, CSS, XML, AJAX , and related technologies

• Develop and manage integrations using Web Services, SOAP, Email, MID Server, plugins , and other integration mechanisms

• Apply strong knowledge of IT Service Management (ITSM) and ITIL processes , metrics, and KPIs





• Provide technical leadership and direction to small technical or cross-functional teams

• Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, solution discussions, and technical proposals

- Analyze complex technical/business challenges and develop creative, scalable solutions

• Prepare clear and structured technical, functional, and customer-facing documentation

- Work with customers and internal teams throughout the implementation lifecycle to ensure successful delivery.

? Primary ServiceNow Focus Areas

Candidates should have strong expertise in one or more of the following areas:

- ServiceNow ITSM
- ITIL
- IT Asset Management (ITAM)
- Integrated Risk Management (IRM)
- IT Operations Management (ITOM)
- CMDB
- Governance, Risk & Compliance (GRC)

? Additional Technology Exposure

Experience with the following technologies/platforms will be an advantage:

- HP Service Manager
- BMC Remedy
- SaaS Solutions
- HTML / CSS
- XML
- JavaScript / AJAX
- Web Services / SOAP
- Email Integrations
- MID Server
- LDAP
- VPN
- SSL
- Enterprise infrastructure technologies

? Education:

• Bachelor’s degree in computer science , Engineering, Management Information Systems , or a related discipline.





? Must-Have Skills:

✅ Strong hands-on ServiceNow development and implementation experience

✅ Strong understanding of ITSM / ITIL processes, metrics, and KPIs

✅ Hands-on experience with JavaScript/AJAX, HTML, CSS, and XML

✅ Experience developing ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins

✅ Positive understanding of enterprise technologies such as LDAP, VPN, SSL , and infrastructure concepts

✅ Experience in technical leadership / guiding small teams

✅ Strong analytical, problem-solving, communication, and customer-facing skills

✅ Ability to create high-quality technical and customer-facing documentation

? Preferred ServiceNow Product Expertise:

Experience in 3 or more of the following ServiceNow product lines is preferred:

- HRSD – HR Service Delivery
- ITAM – IT Asset Management
- ITOM – IT Operations Management
- ITSM – IT Service Management
- AI – Now Assist, AI Agent & Agentic Workflow
- AI Control Tower

Mail ID: [email protected]

? Interested candidates can share their updated CV along with:

Total Experience | ServiceNow Experience | Relevant Module Experience | Current Location | Preferred Location | Notice Period | Contact Details

? Mumbai | Chennai | Bengaluru | Hyderabad

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📌 Senior Technical Consultant – ServiceNow (Mumbai)
🏢 TECEZE
📍 Mumbai