About the Role

We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.

This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and fast.

Key Responsibilities

- Own the design, configuration, and continuous improvement of theServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
- Lead theGitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
- Define and maintainchange governance guardrailswithin ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
- Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance > Security Patching)
- Advise onchange categorisation, risk assessment, and approval workflowsin alignment with internal change management policy
- Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
- Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways

Required Skills & Experience

- ServiceNow Certified Application Developeraccreditation (mandatory)
- Deep hands-on experience with theServiceNow DevOps Change Velocity Module
- Proven experience integratingServiceNow with GitLab,



including pipeline triggers, webhook configuration, and evidence attachment
- Strong understanding ofGitLab pipelines, CI/CD workflows, and source code management practices
- Solid knowledge ofchange governance frameworks— change categorisation (Cat 1/2/3), approval workflows, Independent Checker requirements, and audit evidence standards
- Experience designing and implementingautomated change record creationfrom pipeline events
- Familiarity with ITSM concepts: change advisory boards, risk assessment, conflict/HAP checking, and maintenance change types

Desirable Skills

- Experience with vulnerability management tooling (SAST, dependency scanning, container scanning) and integrating scan results into change evidence
- Understanding of RIAM or equivalent risk classification frameworks
- Experience in regulated financial services or similarly governed environments

What You'll Be Working On

You'll be a key contributor to our SAR programme — helping automate the creation of ServiceNow change records directly from GitLab pipelines, attaching security scan evidence, and building the guardrails that make quick, safe change delivery possible at scale.

Bounteous x Accolite makes the future faster for the world’s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5,000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

For more information visit: www.accolite.com

📌 Senior ServiceNow Engineer – DevOps Change Velocity (SME) (Bengaluru)
🏢 Accolite Digital India
📍 Bengaluru