98% ● Solid CSAT and customer experience scores ● Reduced MTTR (Mean Time to Resolution) ● Low ticket re-open and escalation rates ● Effective shift handovers and queue management ● High quality case documentation and knowledge contributions ● Continuous improvement in support efficiency, ticket deflection, and operational excellence
📌 Sr Technical Support Engineer (Maharashtra)
🏢 Gurucul
📍 Maharashtra
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