Position Overview

Key Responsibilities
- Manage a portfolio of clients and serve as their primary point of contact.
- Build strong, professional relationships with existing and prospective customers.
- Understand client requirements and recommend suitable products or services.
- Coordinate with sales, operations, finance, and other internal teams to deliver client requirements effectively.
- Monitor account performance, customer satisfaction, and ongoing business requirements.
- Handle client queries, concerns, and escalations with timely and practical solutions.
- Identify opportunities for account expansion, renewals, cross-selling, and additional business.
- Prepare account updates, sales reports, forecasts, and client presentations.
- Conduct regular client meetings and follow up on action items.
- Maintain accurate customer information, communication records, and account documentation.
- Track market developments and competitor activity relevant to assigned accounts.
- Support negotiations, proposals, pricing discussions, and contract-related activities when required.




- Work toward achieving revenue, retention, and customer satisfaction goals.

Required Skills:
- Excellent verbal and written communication.
- Strong relationship building and client handling abilities.
- Positive negotiation and problem solving skills.
- Commercial awareness and a customer focused approach.
- Ability to manage multiple accounts and priorities.
- Strong follow-up and coordination skills.
- Proficiency in CRM systems, Microsoft Excel, and presentation tools.
- Ability to work independently as well as collaboratively with cross-functional teams.

Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Sales, Management, or a related field.
- 2-5 years of experience in account management, sales, business development, customer success, or a similar client facing role.
- Experience managing B2B clients and achieving business targets will be an advantage.

Key Performance A

📌 Key Account Manager (Auraiya)
🏢 DynamoNexovra Technology
📍 Auraiya