Patient Navigator / Care Coordinator - Kiran Program

About the Role

We are looking for a Patient Navigator / Care Coordinator to support patients throughout their therapy journey under the Kiran Program. The role involves patient coordination, documentation support, follow-ups, verification, and resolving documentation-related queries while ensuring a smooth and patient-centric experience.

Roles & Responsibilities
- Provide Kiran-related documentation support to patients.
- Follow up with patients regarding pending Infusion Confirmation Forms (ICF).
- Connect with discontinued patients who have requested therapy re-initiation and support them through the required process.
- Resolve Kiran-related documentation queries raised by HCP Coordinators.
- Assist with patient verification and ensure required information is accurately captured.
- Coordinate with relevant internal teams and stakeholders to ensure timely completion of patient requirements.
- Maintain accurate and organized patient documentation and records.

Key Activities

1. Clinicians App




- Ensure appointments assigned through the Clinicians App are successfully completed.
- Track appointment status and coordinate with relevant stakeholders wherever required.
- Follow up on pending or incomplete appointments.

2. Patient Documentation
- Ensure all required patient documents are available, complete, and properly cross-checked.
- Identify missing, incomplete, or incorrect documentation.
- Assist patients in completing and correcting documentation as required.
- Ensure documentation is processed accurately and within the required timelines.

Required Qualifications & Experience
- 1-2 years of experience in any of the following or similar healthcare roles:
- Patient Navigator
- Care Coordinator
- Hospital Key Account Manager
- Patient Relationship Executive
- Healthcare Coordinator
- Valuable understanding of healthcare systems and patient-centered care.
- Strong communication and interpersonal skills.
- Ability t

📌 Account Manager (Bengaluru)
🏢 HealthVista India
📍 Bengaluru