Role: Senior Associate - Last Mile Logistics

Job Type: Full Time
Location: Gurgaon

About Noguilt:
Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors, nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes.

About the role:
We are looking for a Senior Associate - Last Mile Logistics to manage end-to-end domestic and international shipment operations. The role will involve coordinating with courier partners, warehouses, customer support and internal teams to ensure timely, productive and cost-effective delivery of customer orders.

Specifically, this role will involve:
- Managing end-to-end domestic and international shipment operations.




- Coordinating with courier partners for pickups, deliveries, NDR, RTO and escalations.
- Tracking shipments and proactively resolving delays, stuck shipments and delivery exceptions.
- Coordinating with warehouses, customer support and internal teams to ensure smooth order fulfilment.
- Managing international shipping documentation and coordinating on customs-related queries.
- Monitoring courier partner performance across TAT, NDR, RTO and shipment ageing.
- Maintaining daily logistics MIS, shipment trackers and operational reports.
- Supporting logistics invoice reconciliation and identifying billing discrepancies or leakage.
- Handling logistics-related customer escalations and ensuring timely resolution within defined SLAs.
- Identifying opportunities to improve delivery TAT, reduce avoidable RTOs and enhance customer experience.
- Supporting initiatives to improve courier performance and o

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