CRM Executive - Job Description

Position: CRM Executive (Customer Relationship Management Executive)

Job Summary:
The CRM Executive is responsible for managing customer relationships, handling inquiries, maintaining customer databases, ensuring customer satisfaction, and supporting sales and service teams to improve customer retention and business growth.

Key Responsibilities:
- Manage and maintain customer records in the CRM system.
- Handle customer inquiries, complaints, and service requests.
- Follow up with customers regarding orders, payments, deliveries, and feedback.
- Coordinate with sales, marketing, and operations teams to ensure smooth customer service.
- Generate customer reports and analyze customer data.
- Monitor customer satisfaction and retention activities.
- Conduct regular follow-ups with existing and potential customers.




- Support lead management and conversion activities.
- Ensure timely resolution of customer issues and maintain positive relationships.

Qualifications:
- Bachelor's degree in Business Administration, Marketing, Commerce, or related field.

Experience:
- 1 to 3 years of experience in CRM, customer service, sales support, or a related role.

Skills Required:
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office.
- Robust customer service and problem-solving abilities.
- Data management and reporting skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 CRM Executive (Lonikand)
🏢 Snark Power Private
📍 Lonikand