Location: Bengaluru, Karnataka

Job Type: Full-time
Work Mode: Work from Office
Experience: 0-2 Years
Shift: Rotational Shift - Day / Night / Weekend
Travel: Willingness to travel for client installations and support

Job Summary

Key Responsibilities
- Install, configure, and support Asterisk PBX, FreePBX, Vicidial, WebRTC, and Call Center Dialers.
- Troubleshoot SIP, VoIP, SIP Trunk, call flow, call quality, and connectivity issues.
- Troubleshoot networking issues related to DNS, NAT, routing, firewalls, and ports.
- Monitor system performance and identify technical issues.
- Perform system upgrades, patches, backups, and configuration changes.
- Use tools such as Wireshark and tcpdump for troubleshooting.
- Assist with IVR, AI voice bot, CRM, WhatsApp, SMS, and other integrations.
- Maintain proper documentation of technical issues, configurations, and resolutions.
- Coordinate with internal technical teams to resolve escalated issues.
- Assist with client installations, deployment, and user training.
- Participate in rotational and after-hours support when required.





Required Skills:
- Basic knowledge of Asterisk, FreePBX, Vicidial, or similar platforms.
- Knowledge of Linux - Ubuntu, CentOS, Debian, or Red Hat.
- Understanding of SIP, RTP, and SDP.
- Basic knowledge of TCP/IP, DNS, NAT, routing, and firewalls.
- Knowledge of networking and VoIP troubleshooting.
- Basic knowledge of MySQL/database systems is an advantage.
- Basic command-line and scripting knowledge is preferred.
- Valuable analytical and troubleshooting skills.
- Good verbal and written communication skills.
- Hindi language is mandatory.

Eligibility
- Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or a related field.
- 0-2 years of experience in Technical Support, VoIP, Telecom, Networking, or related areas.
- Freshers with relevant technical knowledge and hands-on exposure may also apply.
- Willingness to work in rotational day/night/w

📌 Technical Support Engineer (Domlur)
🏢 Asttecs Communications
📍 Domlur