Job Title:RCM Team Coach

Location:Satellite, Ahmedabad

Shift:US Shift (Night Shift)

Experience:03 Years to 06 Years

Working Days:5.5 days working

Job Summary

Key Responsibilities
- Provide regular coaching, mentoring, and process guidance to RCM team members.
- Conduct individual and group coaching sessions based on performance and quality results.
- Identify knowledge gaps and create coaching and action plans.
- Monitor team productivity, quality, accuracy, TAT, and SLA adherence.
- Review errors, denials, claim issues, and process gaps to identify root causes.
- Provide constructive feedback and track employee improvement.
- Support new-hire training, nesting, and process transition.
- Conduct refresher training on US Healthcare RCM processes and client SOPs.
- Assist in training materials, process updates, and knowledge assessments.
- Ensure adherence to client SOPs and applicable compliance requirements.
- Analyze performance reports and identify trends requiring coaching intervention.
- Support process audits and quality improvement initiatives.




- Maintain coaching records and performance improvement documentation.
- Participate in calibration sessions with Operations and Quality teams.
- Recommend solutions for recurring process and performance issues.

RCM Process Knowledge
- Accounts Receivable (AR)
- Medical Billing
- Claims Submission & Follow-up
- Denial Management
- Eligibility & Advantages Verification (EV/BV)
- Prior Authorization
- Payment Posting
- Charge Entry
- Insurance Verification
- A/R Aging
- Appeals & Reconsiderations
- Payer Follow-up
- Patient Billing
- US Healthcare Revenue Cycle Management

Required Qualifications
- Graduate degree in any discipline.
- 3-6 years of experience in US Healthcare RCM.
- 1-2 years of experience in coaching, training, SME, Team Lead, or quality-related role preferred.
- Strong understanding of US Healthcare RCM workflows.
- Good knowledge of medical billing terminology and payer processes.
- Excellent verba

📌 Rcm Team Coach (Satellite)
🏢 Abacos Health Private
📍 Satellite