Senior Manager Sweets, Bakery & Caf Operations

Location: Mumbai

Position: Senior Manager

Department: Operations

Reporting To: General Manager / Management

About the Company

Delhi-based food business launching its first branch in Mumbai. The company is expanding into the Mumbai market with a focus on delivering high-quality sweets, bakery products, caf offerings, and an excellent customer experience.

This is an exciting opportunity for an experienced operations professional to play a key role in establishing and successfully managing the Mumbai outlet.

Position Summary

We are looking for an experienced and result-oriented Senior Manager with strong expertise in managing sweets, bakery, and caf outlet operations.

The candidate will be responsible for the overall performance of the outlet, with a strong focus on sales growth, customer satisfaction, product quality, team management, operational excellence, cost control, and profitability.

The ideal candidate should be hands-on, commercially focused, customer-oriented, and capable of managing a fast-paced food retail environment.

Key Responsibilities

1. Outlet Operations

- Manage day-to-day operations of the sweets, bakery, and caf outlet.
- Ensure smooth functioning of all operational activities from opening to closing.
- Maintain high standards of service, hygiene, cleanliness, and operational discipline.
- Ensure adherence to company SOPs, processes, and operating standards.
- Coordinate with Production, Kitchen, Stores, Purchase, Accounts, and Management teams.

2. Sales & Business Development

- Drive daily, monthly, and annual sales targets.
- Develop strategies to increase footfall, average transaction value, repeat customers, and overall revenue.
- Monitor sales performance and identify opportunities for business growth.
- Implement promotional activities and local marketing initiatives in coordination with Management.
- Track competitors, market trends, pricing, and customer preferences.

3. Customer Experience





- Ensure an excellent customer experience across the outlet.
- Handle customer feedback, complaints, and service issues professionally and promptly.
- Develop strong customer relationships and encourage repeat business.
- Monitor service standards and improve customer satisfaction.

4. Team Management

- Lead, supervise, and motivate outlet staff, including sales, service, caf, and support teams.
- Prepare staff schedules and ensure adequate manpower availability.
- Monitor employee performance, attendance, grooming, discipline, and productivity.
- Conduct on-the-job training and ensure employees follow service and operational standards.
- Build a positive and customer-focused team culture.

5. Product Quality & Presentation

- Ensure consistency in taste, freshness, quality, portioning, packaging, and presentation.
- Coordinate with the production/kitchen team to maintain product standards.
- Monitor product availability and ensure minimum stock-outs during business hours.
- Ensure proper handling, storage, display, and rotation of food products.

6. Inventory & Cost Control

- Monitor inventory of sweets, bakery products, caf ingredients, packaging materials, and other consumables.
- Control wastage, pilferage, expiry, and product losses.
- Ensure proper stock handling and FIFO/FEFO practices.
- Monitor food costs, operating expenses, and resource utilization.
- Coordinate with Purchase and Stores for timely replenishment.

7. Food Safety & Hygiene

- Ensure strict compliance with food safety, hygiene, sanitation, and cleanliness standards.
- Ensure employees follow personal hygiene and food-handling practices.
- Maintain proper documentation and records as required.




- Support internal and external audits and regulatory inspections.

8. MIS & Performance Monitoring

- Prepare and review daily/weekly/monthly sales and operational reports.
- Track key outlet KPIs including sales, margins, wastage, customer complaints, manpower productivity, and expenses.
- Provide regular performance updates and business insights to the General Manager/Management.
- Take corrective action wherever performance is below target.

Key Performance Indicators (KPIs)
- Sales and revenue growth
- Outlet profitability
- Customer satisfaction and repeat business
- Average transaction value
- Footfall conversion
- Product wastage and food cost
- Inventory accuracy and stock control
- Product quality and availability
- Employee productivity and retention
- Hygiene and food safety compliance

Candidate Profile
- Graduate in Hotel Management, Hospitality, Business Management, or a related field preferred.
- 812+ years of relevant experience in sweets, bakery, caf, QSR, restaurant, food retail, or FMCG outlet operations.
- Strong hands-on experience managing retail food outlets and customer-facing operations.
- Proven experience in achieving sales targets and managing outlet profitability.
- Strong team leadership and people-management skills.
- Good understanding of inventory, food cost, wastage, and operational controls.
- Strong knowledge of food safety, hygiene, and customer service standards.
- Excellent communication, interpersonal, problem-solving, and decision-making skills.
- Should be willing to work in a hands-on operational role and manage the outlet during peak business hours, weekends, and festive periods.

Preferred Industry Experience Candidates from Sweets & Mithai, Bakery, Caf, QSR, Restaurant, Food Retail, FMCG, or Premium Food & Beverage brands will be preferred.

Location

Mumbai

Employment Type

Full time | Senior Management

Compensation

As per experience, capability, and suitability of the candidate.

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