Purpose of the Role

To create and manage Emergency Breakdown LOB - Road Side Service Processes & manage

Business in the domain of TMPVL managing both Call Centre (EBD LOB) Vendor and Authorized

Service Partner Network Vendor.

Job Responsibility

1 Road Side Assistance (EBD LOB)

· End to End Road Side Assistance Business Management with both Authorized Service Partner and Call Centre ·

Customer Escalations Management for RSA Business · PO , Budgeting & Audits for RSA Business

· Change Management of Service Vendor / Existing vendor agreements/contract study and propose

· Managing the Operational Efficiency for EBD Desk at Call Centre –Process , SOP and Manpower Planning

· Managing & Review the Network Performance of Existing ASP Vendor

· RSA adherence to SLA - Reach Time (City & Highway)

· RSA System integration for Productive Operations

· Create and Managing existing Process SOPs and review for changes including Forecasting

Desired Candidate Profile

Education

B.E or B.Tech Full time

Relevant Experience : 4+ years in automobile industry

Skills & Competencies

Detailed knowledge on After Sales Road Side Assistance Business Processes

Call Centre Operations , Automobile technical knowledge

Knowledge on CRM systems and Mobility application Detailed understanding on business intelligence tool

Good analytical knowhow and knowledge of MIS

Budgeting and Commercial Knowledge with Vendor Evaluation Skills

Tata Motors is an Equal Opportunity Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process.



Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group, Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 Senior Manager – Road Side Assistance (Mumbai)
🏢 TataMotors
📍 Mumbai