We are the Perfect match if you have

- 8+ years of experience in Customer Success/Account Management roles
- Have experience in SaaS products, fintech or B2B technology platforms.
- Effective business communication skills - both verbal and written.
- Have a commercial acumen with proven upsell / cross-sell exposure.
- Have a strong analytical mindset with comfort in data-driven conversations.
- Are experienced running executive-level business reviews and outcome discussions.
- Self-starter with the motivation to take on new challenges, entrepreneurial mindset.
- Ability to take ownership of process and outcomes.
- Have ability to structure and drive projects by setting milestones, tracking progress, coordinating stakeholders, and ensuring clients achieve their defined goals.
- Are able to move things forward through credibility, clarity, and collaboration

Here’s what your day would look like...

- Deeply understand client businesses, success metrics, and evolving priorities
- Lead QBRs with data-backed insights, performance trends, and growth recommendations
- Identify and execute upsell and cross-sell opportunities through consultative value positioning
- Build trustworthy relationships with various client stakeholders
- Proactively anticipate risks and resolve issues before they become escalations




- Build & execute plans to solve the client’s business objectives for which they onboarded IDfy
- Educate clients on industry best practices
- Be the client’s voice at ourtable, fearlessly advocate for your client internally within IDfy

IDfy is building the foundational layer of trust for the contemporary world, providing the essential infrastructure that global businesses, from digital banks to e-commerce giants, rely on to operate securely.

Our unified, AI-powered TrustStack integrates three core platforms; OnboardIQ, OneRisk, and Privy, to ensure that customer onboarding is secure, risk management is smarter, and privacy compliance is effortless, with a proven track record of processing over 200 million unique verifications annually.

IDfy has established itself as a dominant force in Southeast Asia, anking amongst the top players in the Philippines and expanding rapidly across Indonesia and Singapore. Our momentum continues to build with a strong, growing presence in the UAE and an active roadmap for entry into Australia.

From opening a bank account to securing a new job, IDfy ensures every interaction is backed by verified trust, empowering businesses to unlock global growth with absolute confidence.

📌 Senior Manager - Customer Success (Mumbai)
🏢 IDfy
📍 Mumbai