Purpose of Role :

Act as the Customer Quality representative at the plant, responsible for warranty claims management, warranty data analytics, MIS reporting, trend analysis, cost control, and driving field quality improvements to enhance customer satisfaction.

Key Responsibilities :

- Warranty claims tracking and validation
- Warranty trend and failure analysis
- MIS reporting and dashboard creation
- KPI monitoring (Claim Rate, Warranty Cost, Failure Frequency)
- Power BI and Excel-based analytics
- Cost control and warranty budget monitoring
- Coordination with Customer Support, Manufacturing, Quality, ERC, and Service teams for issue resolution.

Preferred Industry :

- Automotive OEMs & Tier1
- Vehicle Manufacturing Industry
- Experience in Customer Quality, Warranty Analytics, Service Quality, Field Quality, or Current Quality functions.

Desired Skills :

- B.E./B.Tech in Mechanical / Automobile / Production-MBA/PGDM preferred.
- 5 to 10 years in Automotive
- Advanced Excel (Pivot Tables, VLOOKUP, Macros)
- Power BI / SAP Reporting
- SQL / Database knowledge
- Warranty Claims Analysis
- MIS Reporting & Dashboard Development
- Data Analytics & Trend Analysis
- Customer Quality / Field Quality Management
- Problem Solving & Customer Centricity

Tata Motors is an Equal Chance Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group,



Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 Senior Manager-Customer Quality - Pune PV & Rjv.-PV Operations-TMPV
🏢 TataMotors
📍 Pune