- IT Event Manager

Pan India

Imm/15 Days

10+ Yrs

Position Summary The Event Manager is responsible for managing the end-to-end IT Event Management process to ensure timely detection, monitoring, correlation, and response to infrastructure and application events, helping prevent service disruption and reduce operational impact.

Key Responsibilities

- Own and govern the end-to-end Event Management process.
- Monitor and manage events generated from infrastructure, applications, network, cloud, and monitoring tools.
- Define event classification, prioritization, correlation, filtering, and escalation rules.
- Ensure actionable events are identified and routed to the appropriate support teams.
- Coordinate with Incident, Problem, Change, and Monitoring teams for event resolution.
- Monitor event noise, false positives, duplicate alerts, and recurring events and drive optimization.
- Ensure effective event-to-incident automation and integration with the ITSM platform.
- Review event patterns and trends to identify potential service-impacting issues.
- Support automation, alert tuning,



and monitoring improvements to improve operational efficiency.
- Maintain event management procedures, documentation, and operational runbooks.
- Prepare governance reports and provide insights on event volumes, trends, automation, and operational improvements.
- Drive continual improvement and maturity of the Event Management process.

Required Skills & Experience

- 10+ years of overall IT Operations or ITSM experience. 7+ years of experience in Event/Monitoring Management

- Good understanding of ITIL Event Management practices.
- Experience working with monitoring and event management tools like Splunk, Solarwinds, Dynatrace etc.
- Knowledge of event correlation, alert suppression, threshold management, and automation.
- Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
- Robust analytical, troubleshooting, coordination, and stakeholder management skills.

- Experience working across multiple technology towers and support teams.

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