Role & responsibilities

- Work on R2R Reconciliation process, ensuring accurate and timely operational delivery.

- Manage day-to-day client and stakeholder relationships and support service review discussions.

- Ensure adherence to defined SLAs, productivity, quality, and customer service standards.

- Lead and supervise the team, providing guidance, coaching, performance feedback, and support for team development.

- Identify operational issues, risks, and process gaps and proactively drive timely resolution.

- Drive process standardization, continuous improvement, and operational efficiency across reconciliation activities.

- Work closely with internal teams, onshore stakeholders, and clients to ensure seamless service delivery.

- Support transition and project setup activities, including resourcing, knowledge transfer,



and movement to BAU.

- Monitor team capacity and resource utilization to ensure effective delivery as per business requirements.

- Drive people-management initiatives including performance management, employee engagement, learning & development, retention, and attrition management.

- Ensure compliance with applicable policies, procedures, regulatory requirements, and quality standards.

- Build solid relationships with key stakeholders and contribute to operational excellence and continuous improvement.

Preferred candidate profile

CA/CPA/CMA Qualified

Any Finance graduate

📌 Senior Executive (Bengaluru)
🏢 Mancer Consulting Services
📍 Bengaluru