Essential Duties and Responsibilities:Managing Day to Day Operations for Contact CenterEnsure operation is carried on in an appropriate and cost-effective wayImprove operational management systems, processes and best practicesPreparing/updating reports. Presenting it to the managementHelp the organization s processes remain compliantManage forecasts, shrinkage and attritionPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer serviceBrief team on any changes implemented in processAllocate task to team members on daily/weekly basisKPI Management and People ManagementEngaging with staff and ensure high motivated workforceEnsuring Data Security and Compliance to company guidelinesClient /Customer Relationship ManagementAddressing day to day EscalationMIS Management,



Bottom Quartile ManagementLook for Opportunities on Business ImprovementEmployee Engagement ActivitiesAppraisal using bell curve Essential Skills:Proven work experience in team management and customer service.Should have experience in creating Reports using Excel, Pivot table, graphs etcPreparing PresentationExperience in forecastingFamiliarity with business and financial principlesExcellent communication skillsShould have experience in managing people.Outstanding interpersonal skills Education & Experience:Minimum Graduate6+ years of experience in call center industry along with 2 years of people managemen

We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.

Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everythin

📌 Assistant Manager (Hyderabad)
🏢 Apollo Hospitals
📍 Hyderabad