Senior Track Lead
- Hyderabad, Telangana

Job Summary:
- To be responsible for overseeing the operations of the support team including, ticket tracking and escalations to ensure smooth service delivery.Key Responsibilities:
- 1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement, perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity

Skill Requirements:
- nullOther Requirements:
- null Information at a Glance

Why HCLTech?:
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company,



home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Benefits:
At HCLTech, we believe in empowering our employees with comprehensive perks that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
Industry-benchmarked compensation

Best-in-class healthcare benefits

Personal time off

Maternity and paternity benefits

Access to skills / higher education programs/resourc

📌 Senior Track Lead (Hyderabad)
🏢 HCLTech
📍 Hyderabad