Job Title: Specialist, Test Center Support (Network Operations Center)
Summary
Key Responsibilities
- Monitor network performanceusing NOC tools to detect outages, latency, or service degradation.
- Respond to incidentsby diagnosing root causes, escalating when required, and ensuring timely resolution.
- Perform Level 1-2 troubleshootingacross routers, switches, firewalls, servers, and connectivity issues.
- Support Windows Server environments, including service checks, patching coordination, and basic administration.
- Manage and troubleshoot Active Directory, including user provisioning, group policies, and authentication issues.
- Support Windows 11 endpoints, resolving OS, login, performance, and connectivity issues.
Support identity and access issues in Microsoft Entra ID, including MFA, SSO, conditional access, and user lifecycle tasks.
- Participate in Microsoft and third‑party patching cycles, including monitoring deployments, troubleshooting failures, and ensuring compliance.
- Provide support for CCTV systems, including analogue and IP‑based cameras, NVR/DVR systems,
and video management platforms.
- Troubleshoot CCTV connectivity issues, camera failures, recording problems, and network‑related video streaming issues.
- Handle alerts and ticketswith accurate documentation and timely updates.
- Collaborate with network, systems, and security teamsto resolve complex incidents and support planned maintenance.
- Execute routine operational tasks, such as configuration backups, patch checks, and system health reviews.
- Analyse recurring incidentsand contribute to long-term fixes and process improvements.
- Maintain runbooks, documentation, and shift handover reportsto ensure operational continuity.
- Participate in 24/7 operations, including shift work, on-call rotations, and emergency response.
- Ensure compliancewith security policies, SLAs, and operational standards.
Required Skills & Qualifications
- Robust understanding of TCP/IP, DNS, DHCP, BGP, OSPF
📌 Specialist, Test Center Support (Noida)
🏢 Pearson
📍 Noida