WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:
We are looking for a strategic, empathetic, and detail-oriented Trust & Safety Operations Manager to lead our growing Trust & Safety Operations team in Delhi. In this role, you will transition from execution to leadership, overseeing a team of analysts on the front lines of safety operations. You will be responsible for ensuring your team accurately investigates reports, enforces policies,



and maintains a trusted user experience across The Knot and WeddingWire platforms during critical weekend and US daytime hours.

This is an ideal role for an experienced Trust & Safety skilled who has spent the last few years mastering core operations and is now established in their people-management career. You will manage daily queue performance, mentor analysts, handle high-stakes escalations, and collaborate with global leadership to protect our community and brand reputation at scale.

RESPONSIBILITIES:
- Team Leadership & Development: Lead, mentor, and coach a team of Trust & Safety Analysts. Conduct regular 1-on-1s, provide constructive feedback, and support career development.
- Operations & SLA Management: Oversee daily queue workflows to ensure the team resolves safety tickets and user escalations within established SLAs, quality benchmarks, and policy guidelines.
- Escalation Management:

📌 Trust & Safety Operations Manager (Gurugram)
🏢 The Knot Worldwide
📍 Gurugram