Location: Pune

Experience: 5–8 Years

Notice Period: Immediate to 30 Days preferred(573)

Employment Type: Full-time

Role Overview

We are looking for a Senior Engineer –

- Salesforce Marketing Cloud (SFMC) with strong Salesforce Administration and production-support experience.

The role will be responsible for the administration, support, security, troubleshooting and continuous improvement of Salesforce applications and related SFMC capabilities. The candidate will work closely with business stakeholders, developers, architects and support teams to maintain platform stability, resolve incidents, implement enhancements and ensure secure and compliant Salesforce operations.

The ideal candidate should have strong hands-on Salesforce Administration experience along with practical exposure to Salesforce Marketing Cloud, excellent analytical and troubleshooting capabilities, and strong communication skills.

Key Responsibilities

Salesforce Platform Administration &

- Support

- Assess, triage and resolve Salesforce incidents, service requests and user issues within defined service levels.
- Provide production support and troubleshoot issues related to configuration, data, integrations and user access.
- Perform root cause analysis for recurring incidents and recommend corrective and preventive actions.
- Handle service requests such as:
- User provisioning and access changes
- Permission and role updates
- Report and dashboard creation/modification
- Data extraction and bulk data updates
- Data patching and data-quality activities

- Administer Salesforce users, licenses, profiles, permission sets, roles, queues and public groups.
- Support sandbox management and configuration changes across Salesforce environments.
- Monitor platform health, data quality, integrations, scheduled jobs and system usage.
- Identify opportunities to improve platform performance, data quality and operational efficiency.

Salesforce Security, Compliance &
- Governance

- Maintain Salesforce security and access controls, including:
- Profiles and permission sets
- Object- and field-level security
- Sharing settings
- Role hierarchy
- User access management

- Support regular security, data-quality and compliance reviews.
- Ensure Salesforce administration follows established security and governance standards.
- Support release governance, change management and segregation-of-duties requirements.
- Maintain accurate documentation covering configurations, processes, known issues, risks and remediation activities.
- Ensure production changes are properly documented, tested and auditable.

Salesforce Configuration &
- Enhancements

- Configure and maintain Salesforce declarative functionality, including:
- Flows
- Validation Rules
- Approval Processes
- Page Layouts
- Dynamic Forms
- Reports
- Dashboards
- Access controls

- Translate business requirements into scalable Salesforce administration solutions.
- Collaborate with developers, architects and business teams on enhancements and platform improvements.
- Participate in requirement analysis, testing, deployment preparation,



release validation and post-production support.
- Support migration of legacy Process Builder and Workflow Rules to Salesforce Flow, where applicable.

Salesforce Marketing Cloud (SFMC)
- Support day-to-day Salesforce Marketing Cloud administration and operational activities.
- Work with and troubleshoot SFMC components such as:
- Contact Builder
- Data Extensions
- Journey Builder
- Email Studio
- Subscriber Management

- Support data-related troubleshooting between Salesforce CRM and SFMC.
- Investigate CRM–SFMC integration issues and coordinate with relevant technical teams for resolution.
- Assist with SFMC user administration and access management.
- Support data quality and operational activities within SFMC.
- Collaborate with Salesforce and marketing technology teams to ensure reliable data flow and platform operations.

Release, Change &
- Operational Management

- Support deployments and releases across development, testing and production environments.
- Participate in release planning, testing, validation and post-release monitoring.
- Follow established change-management and deployment processes.
- Identify potential production risks and ensure appropriate validation before implementation.
- Maintain operational knowledge, standard operating procedures and troubleshooting documentation.

AI-Enabled Operations
- Support the adoption of AI-assisted approaches for Salesforce administration and support.
- Maintain accurate metadata, configuration and operational documentation to enable effective automation and knowledge management.
- Identify recurring ticket patterns and opportunities for automation and improved support processes.
- Use AI-assisted tools responsibly in accordance with security, privacy and data-handling requirements.
- Recommend practical AI use cases that can improve support productivity, consistency and service quality.

Must-Have Skills
- 5–8 years of overall relevant Salesforce experience, with strong hands-on Salesforce Administration experience.
- Minimum 4–6 years of hands-on Salesforce Administration experience, preferably in enterprise Sales Cloud / Service Cloud environments.
- 1–2+ years of Salesforce Marketing Cloud (SFMC) exposure/experience.
- Working knowledge of:
- Contact Builder
- Data Extensions
- Journey Builder
- Email Studio
- Subscriber Management
- SFMC administration

- Strong experience in Salesforce:

- Architecture and data model
- Security model
- Sharing model
- User and access management
- Administration best practices

- Hands-on experience configuring:

- Salesforce Flows
- Validation Rules
- Approval Processes
- Reports
- Dashboards
- Page Layouts / Dynamic Forms
- Profiles and Permission Sets

- Proven experience in incident management,



production support, service request fulfilment and root cause analysis.
- Experience supporting Salesforce releases and change management across multiple environments.
- Strong troubleshooting skills across configuration, data, integrations and access-related issues.
- Good understanding of Salesforce Lightning Experience.
- Working knowledge of APIs, integrations and data migration/data-loader tools.
- Strong understanding of Salesforce security and data-governance concepts.
- Excellent communication and stakeholder-management skills.
- Ability to interact effectively with business users and technical stakeholders in a client-facing environment.
- Ability to work independently, analyse problems and drive issues through to resolution.

Nice-to-Have Skills
- Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Platform App Builder or related certifications.
- Experience with SFDX and Salesforce development/release tooling.
- Experience with Git/version control.
- Exposure to CI/CD and Salesforce DevOps tools such as Copado or AutoRABIT.
- Basic knowledge of Apex.
- Exposure to Lightning Web Components / Lightning Components.
- Experience troubleshooting Salesforce APIs and integrations.
- Exposure to MuleSoft or other middleware/integration platforms.
- Experience with Salesforce data migration and data-quality/duplicate-management initiatives.
- Experience migrating legacy automation such as Process Builder and Workflow Rules to Flow.
- Exposure to AI-assisted Salesforce administration, support or knowledge-management practices.

What You’ll Be Doing In this role, you will combine Salesforce Administration, SFMC support, production troubleshooting, security, release management and continuous platform improvement. You will have regular interaction with technical teams and business stakeholders, making strong communication and problem-solving skills essential.

Candidate Profile

We Are Looking For Someone Who Is

- Hands-on and technically strong in Salesforce Administration.
- Comfortable supporting production environments and resolving complex issues.
- Familiar with Salesforce Marketing Cloud and CRM–SFMC data flows.
- Strong in troubleshooting and root cause analysis.
- Process-oriented with good documentation and governance discipline.
- Comfortable working with cross-functional and client-facing teams.
- A clear and confident communicator.
- Interested in improving platform operations through automation and contemporary AI-assisted practices.

Location: Pune Preferred Notice Period: Immediate to 30 Days

Experience: 5–8 Years

Skills: data extensions,salesforce configuring,salesforce security, compliance & governance,production support,service request fulfilment,contact builder,salesforce flows,salesforce configuration & enhancements,salesforce,salesforce platform administration & support,salesforce declarative functionality,release, change & operational management,incident management,salesforce marketing cloud,ai-enabled operations,root cause analysis,salesforce experience

📌 Senior Engineer – Salesforce Marketing Cloud (SFMC) (Pune)
🏢 Umanist NA
📍 Pune