Designation: Client Care Associate

Organization: Advanced Veterinary Care Foundation

Location: Mahalaxmi, Mumbai

Employment type: Permanent/Full-Time

Reporting to: Floor Supervisor

Job description

As a Front Desk Associate in a facility with 24*7 operations, this role will play a crucial role in

providing seamless service delivery to all customers and pets along with facilitating customer

appointments and record management. He/she will work in a fast-paced environment, handling

customer queries, front desk administration and billing activities.
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- Duties & Responsibilities
- Manage the entire Customer care experience.
- Greet customers with an empathetic and cordial demeanour.
- Record customer and pet data efficiently, along with updating medical records.
- Assist in recent Pet registration process.
- Direct calls and visitors to the appropriate staffmembers within the hospital.
- Schedule patient appointments accurately, ensuring proper documentation and

communication with relevant departments.




- Provide all assistance required by customers with the admissions and check-out process.
- Address pet concerns and complaints professionally and escalate issues to the appropriate

personnel when necessary.
- Maintain a calm and empathetic attitude when dealing with difficult situations.
- Efficient process adherence to billing activities
- Daily collection tally and handover to finance.
- To effectively utilize Hospital Information System, EPABX system and other software

provided.
- Monitor the front desk area and ensure a secure and safe environment for customers, pets,

visitors, and staff.
- Follow security protocols and procedures in case of emergencies.
- Collaborate with other members of the veterinary team, including veterinarians, nurses and

support staff, to deliver comprehensive patient care.
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- Qualifications & Skills
- Minimum Qualifications:
- Graduation
- Experience:
- Min 3 years’ experience; preferably with 1 year or more, of serv

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